Case Studies

Epworth HealthCare

Case Study: Appointing a People and Culture Leader to Support Workforce Strategy and Organisational Performance

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, recognised for its commitment to excellence in patient care, innovation and a values-driven culture grounded in Compassion, Accountability, Respect and Excellence.

Galvin-Rowley Executive was engaged by Epworth HealthCare to lead the search for Group Director, People and Culture Business Partnering. This was a critical executive leadership role, central to advancing Epworth’s strategic ambition to be a remarkable place to work and practice while continuing to deliver exceptional patient outcomes.

The appointment required a leader who could connect people strategy with clinical and operational priorities across a large, complex healthcare environment.

Case Study: Appointing a People and Culture Leader to Support Workforce Strategy and Organisational Performance

The Challenge

The Group Director, People and Culture Business Partnering role carried enterprise-wide responsibility for leading Epworth’s People and Culture business partnering function across multiple sites.

The successful candidate needed to engage effectively with executive stakeholders, including the Chief Operating Officer and Hospital Executive teams, while leading a high-performing team delivering consistent, future-focused people services.

The brief required deep HR leadership experience in large and complex environments, strong industrial relations capability and the ability to drive transformation and organisational performance.

The healthcare context added further complexity. Workforce pressures, regulatory requirements, clinical governance, safety and patient outcomes all needed to be understood and respected throughout the search.

Our Solution

Galvin-Rowley Executive delivered a bespoke and rigorous executive search process, grounded in deep partnership with Epworth HealthCare.

The process began with client immersion to understand Epworth’s strategy, operating model, People and Culture structure, leadership expectations and cultural requirements. This ensured the role was positioned clearly in market and that candidate evaluation extended beyond technical capability to values alignment.

Galvin-Rowley Executive then conducted targeted market mapping across healthcare sector leaders in public and private systems, as well as adjacent complex environments with strong industrial relations exposure. The search also considered executives with experience leading large-scale People and Culture transformation.

Consistent with Galvin-Rowley Executive’s approach, the process prioritised diversity, transferable capability and the removal of unconscious bias in shortlisting.

Candidates were assessed against strategic leadership capability, stakeholder engagement, cultural alignment, industrial relations expertise and the ability to lead in a clinically governed environment.

The Appointment

Galvin-Rowley Executive supported the appointment of Fulvio Penna as Group Director, People and Culture Business Partnering.

Fulvio brought more than 20 years’ experience in human resources, including nearly a decade in healthcare environments. At the time of appointment, he was General Manager People Services at St Vincent’s Hospital Melbourne, overseeing HR for a workforce of more than 7,500 staff.

His background included leading large HR teams, managing complex organisational structures, supporting post-restructure environments and bringing strong technical capability in industrial relations, supported by postgraduate qualifications.

Fulvio’s doctorate in Organisational Psychology also provided a strong foundation in behavioural and organisational dynamics. His calm, considered leadership style aligned strongly with Epworth’s need for a collaborative, trusted and strategically capable people leader.

The Impact

The appointment strengthened Epworth’s executive capability across enterprise-wide People and Culture business partnering.

Fulvio’s experience supports Epworth’s strategic priorities across workforce planning, employee experience, organisational performance and continuous improvement.

His values alignment also supports Epworth’s commitment to compassionate, high-quality care and a strong “One Epworth” approach. His background in transformation and complex stakeholder environments positions him to build trust, influence at executive level and support future-focused people leadership across the organisation.

This appointment demonstrates the value of a thoughtful, tailored executive search process for complex healthcare leadership roles.

By combining sector understanding, rigorous methodology and close partnership, Galvin-Rowley Executive supported Epworth HealthCare in appointing a leader equipped to shape workforce strategy, strengthen organisational performance and contribute to exceptional patient outcomes.

What Our Clients Say

Jennifer’s management of the candidate side of searches is exemplary. Too often, candidates are left wondering where we are in the process, what’s next, and, without good advice, going into interviews. Jennifer and her team are the opposite of this. I felt informed about the process and given background on the hiring company and its executives, enabling me to move confidently into interviews. Jennifers always delivered on the promised timing of updates. Her attention to detail on the client side of the recruitment is precise and focused. It has been a pleasure to work with Jennifer, and I can highly recommend her services.

Allison Smith

Board Chair, Dandenong Market

I first met Jennifer as a candidate. Having touched most of the major search firms as a candidate for executive roles and experienced first-hand their generally low level of candidate care, I have had no hesitation in recommending Jennifer to colleagues who are searching for a new job, or in using her myself as a preferred provider when in need of HR staff.

Mike Johnson

Former HR Director, SKILLED Group

Jen has really invested in understanding our culture and what attributes to look for to ensure a seamless team-fit. In addition, her definition of quality and high-calibre is the same as ours.
That makes life so much easier, and means we are consistently forced to make tough choices at the end of a relatively short recruitment period.
What else could we ask? Highly professional, and a calmly positive influence on us all.

Russell Parker

CEO, Kikki.K
Former CEO, Hallmark International

Galvin-Rowley Executive is a boutique executive placement agency that delivers above and beyond service with integrity to its clients.
The Director, Jennifer Galvin-Rowley, takes the time to understand her clients’ needs and then searches through her amazing network of contacts to find the right people for the right jobs.
Whilst I was CEO of BeyondBlue, Jennifer and her team were a delight to work with and I wouldn’t go anywhere else if I was looking for a key executive.

Dawn O’Neil, AM

Former CEO, BeyondBlue

For nine months we’d searched in vain for a HSE Manager. This was a difficult project: candidates were scarce, our standards were high, and the role was in the country.
When Jen was referred to us, she stood above the other recruiters for three reasons: she dealt in specialist OH&S Managers; she knew how to fill rural roles; and she didn’t advertise—she searched.
Jen approached the task with imagination. Her ideas were unusual, yet so logical. She handled candidates with promptness and respect, and we swiftly found and hired a great fit. I therefore suggest you let Jen recruit your next manager.

Jim Cooper

Former CEO, Port of Portland
Former Managing Director and CEO, Terragen Holdings Limited
Chair Audit & Risk Management Committee and Non-Executive Director, Dandenong Market
CEO, Continence Health Australia
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