Open Opportunity
Chief Customer Experience Officer
Significant National Human Rights Organisation. Newly Created Executive Role - Hybrid (Melbourne-based)
A rare opportunity to shape the customer and community experience of a leading Australian not-for-profit organisation grounded in human rights and inclusion.
The Opportunity
This newly created executive role will lead the organisation’s Customer Experience Division – bringing together strategy, marketing, communications, data insights, engagement, and digital experience functions. The position exists to ensure every person’s journey, from first enquiry to lasting connection, reflects dignity, empowerment, and genuine care.
Reporting to the Chief Executive Officer, you will champion a culture of customer-centred excellence across all services and programs. Your work will ensure the organisation’s impact is measurable, its voice authentic, and its promise to people and communities consistently realised.
Key Responsibilities
You are an accomplished strategy and customer-experience leader with a deep appreciation for inclusion and social purpose. We are ideally looking to appoint a candidate with a strong commercial mindset built from your time in industry within a customer-first organisation (Consumer, Telco, Utilities/Energy etc.) underpinned with your leadership approach which is values-driven, strategic, and empathetic.
You will bring:
This organisation has spent decades empowering people to live lives of meaning and choice. Now, through this new executive role, it seeks to elevate that experience even further — ensuring every interaction is guided by respect, inclusion, and possibility.
How to Apply
To learn more about this confidential opportunity, please contact Jennifer Galvin-Rowley via email jen@galvinrowley.com.au or phone 0410 477 235 for a discreet discussion or to request a detailed candidate briefing.
The Opportunity
This newly created executive role will lead the organisation’s Customer Experience Division – bringing together strategy, marketing, communications, data insights, engagement, and digital experience functions. The position exists to ensure every person’s journey, from first enquiry to lasting connection, reflects dignity, empowerment, and genuine care.
Reporting to the Chief Executive Officer, you will champion a culture of customer-centred excellence across all services and programs. Your work will ensure the organisation’s impact is measurable, its voice authentic, and its promise to people and communities consistently realised.
Key Responsibilities
- Lead the Customer Experience Division, embedding customer excellence across all service areas.
- Oversee strategy, brand, marketing, and communications that reflect the organisation’s values and amplify the voices of the people it supports.
- Harness data and insights to continuously improve engagement and satisfaction.
- Build strong internal partnerships to align strategy, operations, and service design around the customer.
- Foster an inclusive, values-led culture focused on empowerment and respect.
- Represent the organisation as a trusted advocate for human rights and community inclusion.
You are an accomplished strategy and customer-experience leader with a deep appreciation for inclusion and social purpose. We are ideally looking to appoint a candidate with a strong commercial mindset built from your time in industry within a customer-first organisation (Consumer, Telco, Utilities/Energy etc.) underpinned with your leadership approach which is values-driven, strategic, and empathetic.
You will bring:
- Proven success leading customer-experience strategies across complex, multi-site organisations.
- Strong capability in strategy, customer experience, marketing, communications, data insights, or digital engagement.
- Commercial acumen balanced with compassion and integrity.
- Demonstrated ability to build collaborative, high-performing teams.
- A genuine commitment to advancing human rights and inclusion.
This organisation has spent decades empowering people to live lives of meaning and choice. Now, through this new executive role, it seeks to elevate that experience even further — ensuring every interaction is guided by respect, inclusion, and possibility.
How to Apply
To learn more about this confidential opportunity, please contact Jennifer Galvin-Rowley via email jen@galvinrowley.com.au or phone 0410 477 235 for a discreet discussion or to request a detailed candidate briefing.
