Head of eCommerce

Job Title: Head of eCommerce
Contract Type: Permanent
Location: Melbourne CBD & Inner Suburbs
Salary: $200,000 +
Reference: 2956851
Contact Name: Jen Galvin-Rowley
Contact Email:
Job Published: July 17, 2019 09:15

Job Description

This exciting career opportunity will be responsible for leading the global online business of a beautiful premium brand.  

You will be responsible for E-commerce customer insights, strategy and global expansion, global sales delivery across all digital platforms and the e-commerce innovation road map.  The role will lead a small high-performing team of digital trading managers and media buyers.  

Increase Global Focus.
You will be responsible for expanding the organisation's ability to operate effectively in multicultural environments and ensure the global relevance of the organisation's products and services, people, systems and processes.

Drive and Execute Process Efficiencies
Ensure the consistent, effective execution of key systems and processes that make effective use of organisational resources.

Build a High-Performance Culture
Develop an organisational culture that leads to ongoing excellence and effective growth of the business while maintaining the highest integrity.

Enhance the Brand
Drive strategies that enhance the organisation's recognition in the marketplace.

More specifically, you will be responsible for:

Online Customer Insights - deliver best in class e-commerce acquisition, engagement, conversion & service initiatives aligned to online customer behavioural insights.

e-Commerce customer journey mapping - deliver a user experience that builds brand love and drive online acquisition & conversion

Future proof the online business by implementing best in class site innovation and service models.

Develop and deliver strategies to drive global e-commerce sales across company, marketplaces and third-party sites.

This is not a step-up role and is more suited to a highly experienced individual with specific strengths and know-how in accelerating growth across Australia, UK & US as well as penetrating new geographical markets.  It may well suit an expat looking to return to Australia and bring best-in-class UK and US experience, or you may be Australian based and have international experience in the UK and US.   Ideally, you will be coming from a top tier lifestyle or retail brand and have strong multi-channel experience.  Leading a small high-performing team, you will be a strong and dynamic leader with the ability to deliver 100% growth year on year.  

To find out more about this exciting opportunity, speak with Jennifer Galvin-Rowley on +61 410 477 235 or simply apply online at

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