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Job

Customer Experience l Project Co-Ordinator

Job Title: Customer Experience l Project Co-Ordinator
Contract Type: Permanent
Location: Melbourne CBD & Inner Suburbs
Industry:
Salary: Attractive Salary
Reference: 2962961
Contact Name: Jen Galvin-Rowley
Contact Email: jen@galvinrowley.com.au
Job Published: August 07, 2019 17:31

Job Description

Our client is an award winning, high profile, privately owned company offering unparalleled products and services.  With Head Office located at Docklands, this role is an exciting opportunity for a future leader to join a company offering a highly flexible and rewarding career.
 
 
Customer Experience
You will have the opportunity to manage and co-ordinate multiple projects and work closely with customers end-to-end.  You will manage each client from initial sales acceptance through to project completion ensuring customers are managed with respect and empathy.  You will have the ability to collaborate with cross-functional teams and be able to create strong internal networks to deliver the ultimate customer experience and be a strong brand ambassador.  With outstanding communication skills you will be able to respond to customers across various mediums including face-to-face, by email and phone. 
 
Project Workflow
  • Ensure client files are accurate and ready for each stage in the project.
  • Collaborate with other departments and colleagues, keeping all involved informed of accurate client information and discussions. 
  • Discuss and book Appointment with clients to discuss project management.
  • Maintain a strong knowledge of product and processes and demonstrate initiative in identifying ways to increase knowledge.
 
Systems, Processes & Documentation;
  • Document all client communications, project milestones in SAP
  • Manage forecast dates accurately
  • Ensure that all reporting and workflow documentation is provided to management on a weekly basis
  • Continue to develop knowledge of SAP functionality
 
Team Member Requirements
  • Actively participate in company events, meetings and required training
  • Always uphold Company policies & guidelines
  • Commitment to working in an environment that fosters inspiration, collaboration and innovation
  • Work cohesively with all business areas and offer skills and experience when appropriate for the greater benefit of the company
  • Providing training support to new starters when given the role of a buddy
  • Demonstrate safe working practices and ensure all company OH&S standards are adhered to
 
Remuneration will be in the vicinity of $72,000 - $75,000 plus superannuation.

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